Shipping Policy
This Shipping Policy outlines the terms and conditions for the delivery of your orders, including cabinets, bathroom vanities, and storage pull-out baskets. We strive to ensure timely, secure, and reliable shipping to help you receive your products as smoothly as possible. By placing an order, you agree to the terms outlined below.
We offer shipping to most regions worldwide. Please note that shipping availability and rates may vary based on your location. Upon checkout, you will be able to view the applicable shipping options, estimated delivery times, and associated costs for your order. For remote areas, additional shipping fees or extended delivery times may apply, and we will notify you of any such adjustments before processing your order.
Order processing times typically range from 2 to 5 business days. This period includes product inspection, packaging, and preparation for shipment. Please allow additional time during peak seasons, holidays, or for custom-sized items (such as specialized cabinets or vanities), as these may require extra handling. We will send you a confirmation email with tracking information once your order has been shipped, allowing you to monitor its progress until delivery.
Delivery times vary depending on your location and the shipping method selected. Standard shipping generally takes 7 to 15 business days for domestic orders and 10 to 25 business days for international orders. Expedited shipping options may be available at checkout for faster delivery, with estimated times ranging from 3 to 7 business days. Please note that these are estimated times only and are not guaranteed, as delays may occur due to customs clearance, carrier issues, or unforeseen circumstances.
Given the size and weight of cabinets and bathroom vanities, these items require special packaging and handling to prevent damage during transit. We use robust packaging materials, including protective foam, corrugated cardboard, and wooden crates (for oversized items), to ensure your products arrive in perfect condition. Storage pull-out baskets are packaged individually to avoid scratches or breakage, with additional padding for delicate components.
For international orders, you are responsible for any customs duties, taxes, or fees imposed by your country’s authorities. These charges are not included in the shipping cost or order total, and you will be required to pay them upon delivery. We recommend checking with your local customs office to understand the potential charges before placing your order, as we are not liable for any unexpected fees or delays due to customs clearance.
Upon receiving your order, please inspect the packaging and products immediately. If you notice any damage, missing parts, or discrepancies, contact us within 48 hours of delivery. Provide detailed photos of the damage, packaging, and order receipt to facilitate the resolution process. We will arrange for a replacement, repair, or refund (as applicable) once the damage is verified. Failure to report damage within the specified timeframe may limit our ability to assist.
We are not liable for shipping delays caused by factors beyond our control, including but not limited to weather conditions, natural disasters, carrier strikes, customs delays, or incorrect shipping information provided by you. Please ensure your shipping address is accurate and complete at checkout, as we cannot redirect orders once they have been shipped. If an order is returned to us due to an incorrect address, you will be responsible for additional shipping costs to resend the item.