FAQ
How long does order processing take? Order processing typically takes 2-5 business days. This includes product inspection, secure packaging, and preparation for shipment. Custom-sized cabinets, bathroom vanities, or specialized items may require additional processing time (3-7 business days) due to tailored manufacturing. You will receive a shipping confirmation email with tracking details once your order is dispatched.
Can I cancel or modify my order after submission? Orders can be canceled or modified only if they have not yet entered the processing stage. To request changes, please act promptly after placing your order. Once processing begins (indicated by a "processing" status in your order update), we cannot alter or cancel the order, as products are already being prepared for shipment.
Products & Specifications
Are custom sizes available for cabinets and bathroom vanities? Yes, we offer custom sizing options for most cabinets and bathroom vanities to fit your unique space. When placing a custom order, please provide accurate dimensions and specifications. Note that slight measurement variations (within industry standards, usually ±0.5 inches) are normal and not considered defects. We are not liable for errors in custom specifications provided by you.
Will storage pull-out baskets fit my existing cabinets? Our storage pull-out baskets come in multiple standard sizes to fit most common cabinet and drawer dimensions. Product listings include detailed measurements (width, depth, height) to help you verify compatibility. For non-standard cabinets, contact our support team with your cabinet dimensions for personalized recommendations.
Shipping & Delivery
How long does delivery take? Standard shipping takes 7-15 business days for domestic orders and 10-25 business days for international orders. Expedited shipping options (3-7 business days) are available at checkout for faster delivery. Delivery times are estimates only and may be delayed due to customs clearance, carrier issues, or peak seasons.
Who is responsible for customs fees on international orders? For international orders, you are responsible for all customs duties, taxes, and fees imposed by your country’s authorities. These charges are not included in the order total and must be paid upon delivery. We recommend checking with your local customs office to understand potential costs before ordering.
Warranty & Returns
What is the warranty policy for products? Cabinets and bathroom vanities come with a standard warranty against manufacturing defects for a specified period from delivery. Storage pull-out baskets are covered for mechanical component defects, excluding normal wear and tear. Warranty claims require proof of purchase and inspection of the defective item; we reserve the right to repair, replace, or refund at our discretion.
Can I return or exchange a product? Returns and exchanges are accepted within a reasonable period from delivery, provided products are unused, undamaged, and in original packaging. Custom items, personalized products, or items damaged by improper installation/use are non-returnable. You bear return shipping costs unless the item is defective or the error is ours.
Installation & Care
Do products come with installation instructions? Yes, all cabinets, bathroom vanities, and storage pull-out baskets include detailed installation instructions. For complex installations, we recommend hiring a professional contractor, as improper installation may void the warranty and cause product damage.
How do I care for my cabinets and bathroom vanities? Clean cabinets and vanities with a soft, damp cloth and mild soap; avoid harsh chemicals or abrasive cleaners that may damage finishes. For bathroom vanities, wipe up moisture promptly to prevent water damage. Storage pull-out baskets can be wiped clean with a dry cloth to maintain smooth operation.